Cancel, Refund or Return Policy | shop.totsandmoms.com

Cancel, Refund or Return Policy


Thanks a lot for the trust in us and we promise you to take all additional measures to keep that up.

At TOTS AND MOMS, we work as one team with a common purpose – to provide best-in-class service to our little customers. Our philosophy has always centred on our belief that all the products should be shipped with good quality packaging and in time for your little ones nutritional needs.

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

–     If you cancel your order before your product has shipped, we will refund after deducting a transaction charge of 2%.

If the cancellation is after your product has shipped:

–    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Return Policy

Items may be returned or exchanged within 30 days .

To be eligible for a return, your item must be unused and in the same condition as you received it. Items must be returned within 30 days of the item ship date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

NON-RETURNABLE ITEMS:

  • Items purchased on SALE
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

EXCEPTIONS:

We take great care in packaging our products but if the item arrives damaged we will either replace it or refund it as long as you let us know within 24 hours of receiving your package (as determined by tracking).

If you feel that your packaging is damaged, please do not accept the parcel and send it back to us. Just ensure to click the image of the parcel before sending it back.

Leave us a message at 8884447337, or watsapp the image or mail us at support@totsandmoms.com.